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LAST MODIFIED: March 2024
Thank you for your interest in RaineR LLC! This Privacy Notice explains how information about you, that directly identifies you, or that makes you identifiable (“personal information”) is collected, used, disclosed, and otherwise processed by RaineR LLC in connection with our Services.
When we use the terms “Rainer”, “we”, “us”, or “our” in this Privacy Notice, we are referring to RaineR LLC, and its affiliates and subsidiaries. When we use the term “Service,” we are referring to all of the services and product offerings that we offer on our own behalf, including our product offerings such as our website https://www.raineralco.com/, our mobile applications, or any other RaineR LLC product or service that posts or links to this Privacy Notice.
1. GLOBAL APPLICABLITY AND REGION-SPECIFIC DISCLOSURES
This Privacy Notice is designed to apply to our website visitors, users of our Service, and other companies and users on a global basis. We may choose or be required by law to provide additional disclosures relating to the processing of personal information in certain countries, regions or states.
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes, we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction. The type of personal information we collect may also depend on the relationship we have with you (e.g., business representative, consumer).
1.1 HOW WE COLLECT YOUR PERSONAL INFORMATION
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes, we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction. The type of personal information we collect may also depend on the relationship we have with you (e.g., business representative, consumer).
PERSONAL INFORMATION YOU PROVIDE
We may collect the following personal information you provide in connection with our Service:
– Legal Drinking Age Verification: When you first visit our website, we may collect your date of birth to confirm you are of legal drinking age
– Account Creation and Profile Information. We may collect personal information that you provide when you register for an account (where available). This information includes your full name, email address, and password. Once you create an account, you may also be able to update your account information, such as your name, phone number, email address, date of birth, and your preferences.
– Reservations: When you make an online reservation we collect information required make your booking, which may include your first name, last name, mobile number, email address, and any information you provide in the comments section.
– Payment information: If you purchase one of our products, we collect the information provided in connection with such payment. Please note that we use third party payment processors to process payments made to us. As such, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice.
– Communications: When you contact us through any method of communications, including through one of our Website “Contact Us” forms, we may collect your name, email address, mailing address, phone number, type of inquiry, or any other personal information you choose to provide to us.
– Demographic Information: When you fill out one of our surveys or market research inquiries, we may collect demographic information, including your age, gender, or annual income, and other information about your business including, for example, your annual revenues and target demographic. The information collected depends on the survey and RaineR company conducting such survey.
– Newsletter / Marketing Emails. If you sign up to receive news or alerts from us, we may collect your email and applicable interests and communication preferences. If you wish to stop receiving email messages from us, you can use the “unsubscribe” link at the bottom of our emails to opt-out of these communications.
– Events, Surveys, and Promotions. If you fill out any forms or participate in RaineR LLC events, surveys, competitions (contests/sweepstakes), or other promotional events, we may collect your contact information (such as your name, email, and phone number, postal code), your Demographic Information, and any other information requested on the form, at sign up, or a part of your competition entry, including photos/videos (each, as applicable). On occasion, we may also collect your shipping and billing information, such as if you are a competition winner or purchase our products or services (where available). If you are part of our event or promotion partner, we may also collect your personal information including your name, company email, and company address.
– Feedback Information: We may also collect feedback and ratings you provide relating to our services or products.
– Business Representative Contact Information: If you are a business representative, we collect your information in connection with the performance of the agreement or potential agreement with us. This information may include your first name, last name, company contact information (e.g. email, phone, address), job title, and any other information related to the performance of the agreement with us.
Although we often collect the personal information described above directly from you, we also collect this information through service providers and other third parties that collect it on our behalf, such as communications providers, analytics providers, survey, contest and promotion entry providers and marketing providers. Please see the Personal Information from Other Sources and Third Parties section below.
PERSONAL INFORMATION AUTOMATICALLY COLLECTED
As is true of most digital platforms, we and our third-party providers and partners collect certain personal information automatically when you visit or interact with our Service:
Log Data: Including your internet protocol (IP) address, operating system, browser type, browser ID, the URL you entered and the referring page/campaign, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our services. Please note that our systems may also record personal information that you type into our websites and other online services even if you do not choose to submit it.
Analytics Data: Including the electronic path you take to our services, through our services and when exiting our services, as well as your usage and activity on our services, such as the links, objects, products and benefits you view, click or otherwise interact with (also known as “Clickstream Data”). Our emails may also contain tracking pixels that identify if and when you have opened an email that we have sent you, how many times you have read it and whether you have clicked on any links in that email. This helps us measure the effectiveness of our marketing email campaigns, make the emails we send to you more relevant to your interests and to understand if you have opened and read any important administrative emails we might send you.
Location Data: Including your general geographic location based on the Log Data we collect.
Application Data: Some of our services offer mobile or browser applications to allow you to take advantage of our service offerings on the go and/or when visiting third-party websites and other online services. Certain of these applications also allow us to access more precise Location Data about you and collect information about your use and interactions with third-party websites and online services (including the products or services you are interested in or purchase) to better serve you.
Advertising Data: we also collect and use some Log Data and Analytics Data (with your consent, as may be required by applicable laws) to run advertising campaigns, including displaying targeted ads, using advertising networks, social media companies and other third-party services. For more information about these practices, please see our Cookie Notice.
We and our third-party providers may use (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies, and logging technologies (collectively, “cookies”) to automatically collect this personal information. For more information about these practices and your choices regarding cookies, please see our Cookie Notice.
1.2 HOW WE USE YOUR PERSONAL INFORMATION
We use personal information we collect:
– Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to deliver the Services you have requested, including facilitating your messages to other users or groups;
– Manage our organization and its day-to-day operations;
– Communicate with individuals, including via email, text message, messaging apps, social media and/or telephone calls, video conferencing.
– Market our Services to individuals, including through email, direct mail, phone or text message, social media and advertising networks, messaging apps, video conferencing;
– Administer, improve and personalize our Services, including by recognizing an individual and remembering their information when they return to our Services;
– Process payment for our Services;
– Facilitate user benefits and services, including customer support;
– Identify and analyze how individuals use our Services;
– Conduct research and analytics on our client base and our Services;
– Improve and customize our Services to address the needs and interests of our user base and other individuals we interact with;
– Test, enhance, update and monitor the Services, or diagnose or fix technology problems;
– Help maintain the safety, security and integrity of our property and Services, technology assets and business;
– Enforce our Terms of Service, resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties;
– Defend, protect or enforce our rights or applicable contracts and agreements;
– Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
– Fulfill any other purpose for which you provide personal information;
– Comply with legal obligations.
Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide you with additional privacy-related information where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy notice will govern how we may process the information provided at that time.
1.3 HOW WE SHARE PERSONAL INFORMATION
We may also share, transmit, disclose, grant access to, make available, and provide personal information with and to third parties, as described below.
Service Providers: We share personal information with third party contractors and service providers who perform services on our behalf, which are subject to reasonable confidentiality terms, and which may include processing payments, providing web hosting and maintenance services, technology support providers, reservations management, email communications providers, analytics providers, data storage providers, competition management, and web and video hosting providers and developers.
RaineR LLC: We may share with other companies and brands owned or controlled by RaineR LLC, and other companies owned by or under common ownership as RaineR LLC. These companies will use your personal information in the same way as we can under this Privacy Notice.
Business Partners: We may disclose personal information to our business partners and other stakeholders for transactional and marketing purposes, including to promote their own products or services. For example, we may disclose personal information with business partners to provide events, contests, sweepstakes, or referral programs in which you choose to participate. In such instances, the processing of your personal information will be subject to the business partners’ privacy notice.
Data Analytics Providers: We may share personal information with data analytics providers who analyze statistics and trends relating to the usage of and activity relating to our services. These data analytics providers produce reports and make suggestions for our customer and business strategy based on the personal information and other information analyzed.
Online Advertising Partners: We may also share personal information with advertising networks or permit these partners to collect information from you directly on our websites to facilitate online advertising, such as search engines and social network advertising providers to serve targeted ads to you or to groups of other users who share similar traits, such as likely commercial interests and demographics, on third-party platforms. For more information, including how to opt out of interest-based advertising, please see our Cookie Notice.
Corporate Transaction: We may transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable
Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:
– in connection with the establishment, exercise, or defense of legal claims;
– to comply with laws or to respond to lawful requests and legal process;
– to protect our rights and property and the rights and property of others, including to enforce our
agreements and policies;
– to detect, suppress, or prevent fraud;
– to protect the health and safety of us and others; or
– as otherwise required by applicable law.
With Your Consent: We may disclose personal information about an individual to certain other third parties or publicly with their consent or direction. For example, with an individual’s consent or direction we may post their testimonial on our website or service-related publications.
1.4 CONTROL OVER YOUR INFORMATION
Email Communications. From time to time, we may send you emails regarding updates to our Services, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
SMS Text Messaging. We may use personal information we collect to communicate with individuals via text message and telephone calls (if required, for example, to notify individuals they have won a competition), including to market to you (with your consent, as may be required by applicable law) or offer you information and updates on products or services we think you may be interested in. You can unsubscribe from marketing text messages at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. For more information, please see our Terms of Service.
Modifying Account Information. If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through the “profile”, “account”, or similar options provided on the Services. Not all personal information is maintained in a format that you can access or change. If you would like to request access to, or correction or deletion of personal information, you may send your request to us at the email provided below. We will review your request, and may require you to provide additional information to identify yourself, but we do not promise that we will be able to satisfy your request.
Access to Your Device Information. You may control the access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the Services to access your geolocation.
How to Control Push Notifications. You can stop receiving push notifications from us by changing your
preferences in the iOS or Android notifications settings menu.
1.5 CHILDREN
Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16. If an individual is under the age of 16, they should not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 16 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 16, we will promptly delete that personal information
1.6 THIRD PARTY WEBSITES AND SERVICES
The Services may contain integrations or links to third party websites or services, including those of our business partners. By interacting with these third parties, you are providing information directly to the third party and not RaineR LLC. Please note that RaineR LLC is not responsible for the privacy practices of these third parties or any entity that it does not own or control. We encourage you to review the privacy policies and online terms of those third parties to learn more about how they handle your personal information.
1.7 CHANGES TO PRIVACY NOTICE
We reserve the right to change this Privacy Notice from time to time in our sole discretion. We will notify you about material changes in the way we process personal data by sending a notice to the primary email address specified in your account, by placing a prominent notice on our Website, or through other appropriate communication channels. It is your responsibility to review this Privacy Notice periodically. All changes shall be effective from the date of publication unless otherwise provided.
1.8 CONTACT US
If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to contact@raineralco.com